Last Updated: 01/12/2025

CubCare (“we”, “us”, “our”) is a brand operated by The Birth and Baby Company Ltd, a company registered in England & Wales under Company Number 15655287, with its registered office at: 27 Wilshere Road, Welwyn, Herts, AL6 9PU

These Terms apply to all services, classes, workshops, pregnancy yoga, babywearing consultations, doula support, antenatal education, online courses, and digital products offered through cubcare.co.uk and our booking systems.

By making a booking or purchase, you agree to these Terms.

1. Changes to These Terms

We may update these Terms at any time. Revised Terms take effect immediately once posted.

Where changes materially affect an existing booking, we will notify you in writing.

2. Privacy Policy

Your information is processed in accordance with our Privacy Policy.

By booking, you agree to that policy.

3. Age Restriction

You must be 18 or older to purchase services or products.

4. Acceptance of Orders

A contract forms only when we send written confirmation of your booking or order.

We are not obliged to accept an order until confirmed.

If there is any conflict between your booking and these Terms, these Terms prevail.

5. Entire Agreement

These Terms and our Privacy Policy form the entire agreement between us and supersede any previous representations.

6. Provision of Services

6.1 Start of Services

Services begin on the date set out in your confirmation email unless otherwise agreed.

6.2 Performance of Services

We make every reasonable effort to deliver services on time. Delays may occur due to Events Outside Our Control.

6.3 Mandatory Forms, Health Information & Your Responsibilities

You must complete all booking forms, questionnaires and health disclosures fully and accurately.

If you fail to provide required information:

we may suspend or refuse services

we accept no liability whatsoever for any consequences, risks, losses or harm arising from missing, incomplete or inaccurate information

no refunds or credits will be given for missed or suspended services caused by failure to complete forms

6.4 Suspension of Services

We may suspend services to resolve technical issues or make improvements. You will not be charged for suspended sessions, but previously issued invoices remain payable.

6.5 Non-Payment

We may suspend services if payment is overdue.

6.6 Ownership of Materials

All materials, teaching resources, guides, online content and digital products remain the intellectual property of The Birth and Baby Company Ltd.

7. Digital Products (Online Courses, Downloads, Audio)

7.1 Cooling-Off Period

You have a 14-day cooling-off period unless you access/download the content.

7.2 Access as Waiver of Rights

By accessing any digital content, you waive your cancellation rights.

8. Live Classes, Workshops, Pregnancy Yoga & Antenatal Courses

8.1 Refunds & Transfers

No refunds or transfers are given where:

you change your mind

you cannot attend

you miss part of a course/term

a class/event is cancelled due to Events Outside Our Control

8.2 Pregnancy Yoga Class Passes

10-class passes must be used within 12 weeks

5-class passes must be used within 8 weeks

Classes cancelled with under 24 hours’ notice will be charged

8.3 Exceptional Circumstances

Refunds or credits may be offered if:

you experience pregnancy loss or miscarriage

we cancel for reasons not classed as Events Outside Our Control

a clinician advises you to stop attending (credit within 6 months or refund with a medical note)

your baby/child is medically advised not to attend (refund with medical certificate)

Each case is reviewed individually.

9. One-to-One Services, Consultations & Private Bookings

You have a 14-day cooling-off period unless you request that services begin within this period.

If so, you must pay for work already completed.

10. If There Is a Problem

Please contact us as soon as possible if you believe there is an issue.

We will make reasonable efforts to resolve problems within 7 working days.

Your statutory rights are unaffected.

11. Health Disclosure & Medical Conditions

11.1 General Health Responsibility

We are not medical professionals.

You must seek medical advice if unsure about participation.

11.2 Mandatory Disclosure

You must inform us of any medical conditions affecting you or your baby/child.

11.3 Examples of conditions requiring disclosure include (but are not limited to):

For the pregnant person / mother / gestational parent:

High or low blood pressure

Bleeding or spotting

History of miscarriage

Placenta praevia

Back, hip or pelvic pain

Symphysis pubis dysfunction (SPD)

Pelvic girdle pain (PGP)

Hypermobility spectrum disorders (HSD/hEDS)

Hyperemesis

Any new condition arising during pregnancy

Any condition for which your clinician has advised caution

For the baby or child:

Hip dysplasia

Hearing or eyesight concerns

Down Syndrome

Spina Bifida

Reflux or severe colic

Torticollis

Any condition affecting feeding, mobility, safety or comfort

Any infectious illness (including conjunctivitis or chicken pox)

11.4 Ongoing Duty to Update

You must update us if any health conditions change.

11.5 Sickness Exclusion Period

Babies/children must be symptom-free from sickness/diarrhoea for 48 hours before attending class.

11.6 Right to Refuse Participation

We may ask you to leave a class if participation appears unsafe for you or others.

12. Health & Safety (In-Person and Online)

You agree to:

follow venue rules

store belongings safely

keep phones on silent

respect the privacy of others

avoid attending when unwell

ensure a private, safe environment during online sessions

We may remove participants who compromise safety, privacy or the class environment.

13. Photography, Filming & Content Protection

13.1 No Photography or Filming in Classes

Photography, filming or recording is not permitted unless expressly authorised by the instructor and written consent is obtained from all participants.

13.2 No Sharing of Images

You must not share any class images online without explicit written permission from all participants and the instructor.

13.3 No Recording or Reproducing Lessons

You must not record, copy or reproduce any part of our lessons, demonstrations or materials.

13.4 Breach of Media Rules

Anyone suspected of breaching this clause may be removed from classes or courses without refund.

14. Digital Content Copyright & Intellectual Property

14.1 Ownership

All course materials, videos, audio files, digital downloads, written content, pregnancy yoga sequences, educational guides and all related content are the intellectual property of The Birth and Baby Company Ltd.

14.2 Licence for Personal Use Only

Your purchase grants you a single-user, non-transferable licence for personal use.

You may not:

share or forward content

share login details

screen-record or film content

upload materials to social media, groups or messaging apps

copy, reproduce or adapt any content

use content for teaching, professional, commercial or training purposes

redistribute or resell content

14.3 Consequences of Misuse

We may revoke access without refund if these Terms are breached.

15. Online Course Access & User Obligations

Login details are personal and must not be shared

Breaches may result in removal without refund

Access periods are stated at purchase

“Lifetime access” refers to the lifetime of the product or platform

We are not responsible for access issues caused by user devices, browsers or internet failures

16. Our Right to Cancel

We may cancel:

before services begin due to Events Outside Our Control

at any time with 30 days’ notice (unused sessions refunded)

immediately if you fail to pay or materially breach these Terms

17. Price & Payment

Prices are listed on our website.

Payment is required in advance unless otherwise agreed.

Late payments may incur interest at 3% above Barclays Bank base rate.

18. Circumstances Beyond Our Control

Events include:

illness of the instructor - although every effort will be made to re-arrange classes

venue closure

severe weather

epidemics/pandemics

power or internet failures

strikes

emergencies that prevent safe delivery of services

Where these occur:

we will notify you promptly

sessions may be postponed or moved online

refunds will not be provided

Client illness does not qualify for refund.

19. Notices

Contact us at: [email protected]

Notices to you will be sent to the email address provided at booking.

20. Assignment

We may transfer our rights under these Terms.

You may not transfer your rights without written consent.

21. Governing Law

These Terms are governed by the law of England & Wales.

You may bring proceedings in Scotland or Northern Ireland if resident there.

22. Contact Us

For questions, email: [email protected]